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Thread/Sent Email issues/missing

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There are a couple of issues coming through here..

1. When an email is sent from Zero to a non-Zero email (gmail in my testing) and then replied back, the thread is missing. The reply email isn’t visible in Zero.
2. Instead the inbox shows the original “sent” message but not the reply

  1. Subsequent replies aren’t visible at all if you continue to send/reply to that same thread.


    https://www.loom.com/share/dba5b792e63347aa826842df25488923?sid=e486011f-c2ec-40e5-a0ee-c65dd94a3630

Posted by Adam ·
Status: Accepted2 comments

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Comments2

  • Adam

    •

    Sep 8, 2025

    Hi there - Any update on this?

  • Ahmet Kilinc

    Team•

    Aug 13, 2025

    Thank you for this Adam. I will look into this. I think it may be an issue/difference with how we and gmail attach emails as a reply.

    Also, love the feedback! Keep it coming!